PAC FAQ

  1. What is the difference between CAPA certified parts and non-certified parts?

    CAPA (The Certified Automotive Parts Association) is a non-profit organization that oversees a test program guaranteeing the suitability and quality of automotive parts. Many insurance companies require you use certified parts to repair collision damage. CAPA certifies parts for fitment, as well as composition of all materials. In addition, CAPA checks weld integrity. CAPA certified parts deliver the high quality of original parts for a fair price.

    To determine if a part is CAPA certified check to see if it has a yellow sticker attached to its underside. Just ask one of our customer service representatives to see if a CAPA certified part is right for you.

  2. Do you offer credit terms for new accounts?

    Yes, we do offer credit terms. Simply fill out a credit application and mail it back to our accounting department as noted on the form. Once your application has been reviewed and processed, one of our accounting representatives will contact you.

  3. Are there order cutoff times for same-day delivery?

    Yes. Pacific Auto Company can deliver on the same business day provided you place your order before 12:00pm. For deliveries to outlying counties such as Riverside, Oceanside, Bakersfield or Ventura County, we ask our customers to order their parts the day before, preferably before 5:00pm.

  4. What is Pacific Auto Company’s return policy?

    The nature of business-to-business transactions requires that all return credit is issued to the same buyer. There are no cash refunds for part returns, but credit or refund checks are given provided that the return is within 15 days of the purchase date. Any parts installed, painted, or otherwise altered are not eligible for return.

  5. What if the part is defective?

    In the rare case that a body part is defective, whether it’s poor fitment, faulty electronics, or leaking radiators, we ask our customers to provide photo documentation of the defect. This documentation is, in turn, used to expedite the credit claim and improve the quality control of our company’s products.

  6. Do you sell to the public?

    Yes. While the majority of our customers are collision repair businesses, individuals are also welcome to come visit one of our warehouse distribution centers. If you have a California reseller’s license, you may even buy our products free of tax!

  7. Do you deliver to residential homes?

    Unfortunately, due to our commercial truck insurance stipulations, Pacific Auto Company cannot deliver to private residences or shops that do not have parking lots or receiving bays.

PBI FAQ

  1. What do I need to order a cooling part?

    To ensure that the ordering process is as efficient and accurate as possible, make sure you have the Vehicle Identification Number (VIN#) of the vehicle you’re inquiring about. This will let us determine the year, make, model and engine size of your vehicle. Knowing this information will allow us to accurately define the exact product you’re looking for. Otherwise, knowing a radiator or condenser’s DPI number facilitates the ordering process. DPI numbers are widely-used industry references used to match products to their proper applications.

  2. How long after I place an order is it shipped?

    When an order is received, it is processed, picked, packed, and then shipped out from our warehouse within 24- 48 hours.

  3. What is my warranty on the parts?

    All Pacific Best Inc. products have a limited 1 year warranty against manufacture defects.

  4. What if I receive my part damaged?

    You will need to return the part with the carrier. Once the part has been returned, contact us for a replacement.

  5. What if I order the wrong part, can I still return it?

    You will need to contact Pacific Best Inc. with the details of why the product you received is not correct. We will issue an RGA for return and offer the correct replacement.

  6. Where are your radiators and condensers manufactured?

    Our high quality radiators and condensers are manufactured in our factories in China following accurate blue print specifications and measurements. Our PBI Radiators undergo a robust quality assurance process that ensures our customers get the best product in the market.

  7. Other than Pacific Auto Company, who else sells PBI products?

    A sample list of our customers that sell our products include 1-800-Radiator, Auto Zone, PepBoys, O’Reilly Auto Parts, O.S.C. Distributing and many more.

  8. Are your cooling parts OEM quality?

    Yes. We manufacture to the same specifications as original parts, meeting the criteria needed for functionality, workmanship, material and construction.

  9. What payment methods do you accept?

    We accept all major credit and debit cards, company checks, and/or cash payments. We also offer credit terms. Simply fill out a credit application and mail it back to our accounting department as noted on the form. Once your application has been reviewed and processed, one of our accounting representatives will contact you.